Refund policy

At Mindiverse LTD, we strive to ensure you are completely satisfied with your purchase. However, if you are not entirely happy, this policy outlines the circumstances under which refunds or returns may be available.

Eligibility for Returns and Refunds

  • Standard Products: Items that are not customized or made-to-order are eligible for return or refund within 14 days of receiving your order, in line with UK Consumer Contracts Regulations.
  • Print-on-Demand Items: Due to the customized nature of print-on-demand products, these items are non-returnable and non-refundable unless they arrive damaged or defective.

Conditions for Returns

  • Items must be unused, in their original packaging, and in the same condition as when received.
  • Proof of purchase (e.g., order confirmation or receipt) is required to process a return or refund.

Exceptions

  • Items that are customized or made-to-order (such as print-on-demand products) cannot be returned or refunded unless faulty.
  • Any item that is not in its original condition, damaged, or missing parts for reasons not due to our error will not be eligible for a refund.

How to Initiate a Return or Refund

To initiate a return or report a faulty item, please contact us at info@mindiverse.co.uk with the following details:

  • Your name and order number.
  • A description of the issue (e.g., photos of damage if applicable).

Once your request is received, we will provide instructions on how to proceed.

Refund Process

  • Approved refunds will be processed to your original payment method within 3–5 business days of receiving the returned item.
  • Shipping costs for the original order are non-refundable.

Return Shipping Costs

  • You are responsible for paying the shipping costs to return your item unless the item is faulty or incorrect.
  • If a faulty item is approved for return, we will provide a prepaid shipping label.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 7 days of delivery to report the issue. We will replace or refund the item at no additional cost to you.

Late or Missing Refunds

If you haven’t received a refund after the stated processing time:

  1. Check with your bank or payment provider.
  2. Contact us at info@mindiverse.co.uk for further assistance.